How TigerConnect Helps Keep Text Messaging HIPAA Compliant
TigerConnect helps keep text messaging HIPAA compliant by allowing access through a secure platform to encrypted protected health information accessed through an encrypted and secure communication platform, built for only authorized users.
The secure platform has administrative controls to protect the integrity of sensitive patient data, and any authorized user wishing to access or communicate protected health information has to authenticate their ID with a unique username and PIN number.
Authorized users gain access to the secure messaging platform via an end-user friendly application, which can be downloaded onto any mobile device or accessed via the web on any desktop computer. The app has an SMS-like interface, allowing all users to easily integrate HIPAA compliant text messaging.
Text messages are configured to travel only within a defined private network, and message recipients must also authenticate their identity before being able to read the message, reply to it or access any information attached to the message.
Delivery notifications and read receipts ensure that messages are delivered to the correct recipient, and users can retract text messages, delete communications or remotely wipe a user from the network if a potential breach of protected health information is identified.
TigerConnect’s secure messaging platform adheres to the administrative requirements for HIPAA compliant text messaging by providing access reports and audit logs so that administrators can monitor usage of the platform and ensure that all text messaging is HIPAA compliant.