How TigerConnect Fulfills the Requirements for Texting in Compliance with HIPAA
TigerConnect is the market leader in secure text messaging solutions, and enables texting in compliance with HIPAA by allowing authorized users access to ePHI via an encrypted and secure messaging platform.
Authorized users can access ePHI once they log into the application, downloaded onto their mobile device or accessed via the web on their desktop computer. The application has an SMS-like interface to allow users to easily implement and adapt the solution into their daily workflow.
Administrative controls exist on the secure platform to maintain security and integrity of any communicated ePHI, and allow administrators to maintain staff usage and ensure compliance in case of a lost or stolen device.
TigerConnect’s secure text messaging solution fulfills the administrative HIPAA compliant texting requirements by producing access reports in order that administrators can monitor usage of the platform and ensure that all texting is carried out within best practice policies.
The controls on the platform allow administrators to preset message “lifespans”, to remotely delete or retract any text message that may result in a breach of ePHI, or remotely wipe an authorized user from the system if their mobile device is stolen, lost or otherwise disposed of.
All text messages are configured to travel within a defined network, and users must authenticate their ID with a unique username and password accessing or sending any text message containing ePHI. Further controls to protect the integrity of ePHI prevent the copying and pasting of message contents or the forwarding of messages outside of the network.