By: Eli Wininger; TigerText Intern Extraordinaire
Everyday, emails and text messages are exchanged and saved in servers around the world. These petabytes of information are constantly susceptible to hacking and theft. As a result, enterprises across various industries are using communication systems that protect their information, while ideally enhancing existing workflows and saving money. Here are a seven ways secure messaging platforms are being used in the workplace.
1.) Direct 24/7 communication between healthcare staff: Our personal health is private information, and we want to keep it that way. Secure messaging allows you to safely and efficiently send patient updates, prescription orders, X-rays, medical reports, photos, voice messages, or videos to corresponding care teams. The delivery notification feature makes the overall patient process much more smooth as doctors and nurses aren’t waiting for emails or callbacks.
2.) Behind the scenes of a hospital: With a secure texting solution integrated across an entire organization, front desk admins can securely text the doctor when a patient arrives as well as alert the nurse what symptoms the patient is experiencing. This helps streamline the patient admission process and can be especially helpful in emergency situations when a doctor needs to be alerted immediately and have all the patient information on hand.
3.) The execs talking in private: C-Level executives are constantly handling good and sometimes bad news that could be detrimental if it landed in the wrong hands. With secure texting, they can quickly communicate sensitive information with the right parties and use features such as “Delete on Read” or “Message Recall” to ensure the information stays private.
4.) Attorney and their clients: Attorney-client confidentiality is one of the oldest recognized privileges for trustworthy information. Using secure messaging, lawyers can send and receive documents, disclosures, and other information securely with their clients. Because the messages can delete immediately or after a preset period of time, there is no concern over the information being transmitted.
5.) Banks & brokers to clients: People’s financial security, net worth, and personal investments are extremely important to them. Respecting this discretion is vital for optimal customer support. With secure texting, banks can notify clients about any finance related updates securely. Additionally, delivery notification feature, banks know whether a client read messages about unpaid bills, overdraft and suspicious account activity.
6.) Secure communication around sensitive topics: IPOs, M&As between C-levels, the hiring and firing of new employees often require weeks and even months of private conversations, debates and sometimes document exchanges. Secure texting minimizes miscommunications and the stress of possibly leaked information. In addition, the group-messaging feature allows fluid exchange between critical parties.
7.) Internal communication for government agencies: A single rumor or leaked case information can have the press raving for days. Even worse, information about a citizen’s or an officer’s personal life could be life threatening if criminals get a hold of it. Police departments use secure texting to exchange crime leads and arrest information securely on the go as well as to prevent leaking individuals’ private identities.