In 2013, legislation was enacted within the Health Insurance Portability and Accountability Act (HIPAA) that introduced regulations relating to secure texting for healthcare services. These new regulations stipulated that controls had to be implemented to control the integrity of electronic protected healthcare information (ePHI) when it was at rest and in transit.
The legislation effectively put an end to unsecure channels of communication such as SMS and email, and raised the question of how healthcare services can text securely, while retaining the speed and convenience of mobile technology. In order to comply with the revised HIPAA regulations, many healthcare services have implemented secure text messaging solutions.
Secure text messaging solutions resolve an important IT concern for healthcare services – the use and encouragement of Bring Your Own Device (BOYD) policies. It is estimated that more than 80% of medical professionals use their personal mobile devices to access and communicate ePHI and therefore the selected secure messaging solution has to work across all devices and operating systems.