Secure Messaging Puts the Mobile in Mobile Workstation


Sep 9, 2016 Peggy Denness, Customer Success Director

Putting TigerText on nurses’ mobile workstations decreases the time it takes to reach clinicians.

If a patient asks a nurse to speak with their doctor, how long do you think it will take the nurse to get a hold of him or her? According to a 2009 Cisco Survey, one third of nurses said they spend at least 1-2 hours a day chasing people down. But by optimizing existing technologies, like mobile workstations, with secure messaging, healthcare organizations can drastically improve efficiencies.

Having to depend on inefficient technologies like phone calls and, gasp, pagers, many nurses have to wait countless hours and make multiple phone calls in order to fulfill one patient’s request. Here’s a workflow that shows how long it takes for a nurse to fulfill a patient request when secure messaging is not the primary communication tool.

Before TigerText:

  1. Nurse contacts provider via phone or page. Requests may involve: orders, change in patient status, patient requests to speak with doctor, etc.
  2. Nurse does not know if provider received the page. He/she waits another 30 minutes and then calls or pages again per hospital policy.
  3. The provider may need to consult with the hospitalist due to the complexity of the case. Nurse has no visibility into escalation to the hospitalist and pages the provider again for an update.
  4. Provider contacts Nurse after completing consultation with hospitalist.
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This cumbersome process causes delays in reaching providers and addressing the patient’s need. Because the nurse doesn’t have any visibility as to whether the provider received the page or if the issue was escalated to the hospitalist, wait time skyrockets and patient satisfaction plummets.

Now, take a look at the same situation, but this time with the nurse having access to TigerText on her mobile workstation.

After implementing TigerText:

  1. Nurse sends TigerText to provider and can track that the message is delivered and read from the mobile workstation.
  2. Provider responds to nurse via TigerText. When needed, the provider lets the nurse know if consult is needed with hospitalist.
  3. Provider contacts nurse via TigerText enabling nurse to address patient’s care need.
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Benefits of Secure Messaging on Mobile Workstations

Now when patients have a request, nurses can send a TigerText from their mobile workstation to a resident and immediately know if it has been read or not. This means requests are being answered faster, time is being saved, and patients needs are fulfilled.

By bringing nurses on board to facilitate critical communications, healthcare organizations can achieve substantial ROI. With nurses no longer having to waste time tracking people down, they end up saving 60 minutes per shift – minutes they can spend concentrating on the needs of patients instead.

Moreover, that same Cisco survey notes that by switching to a secure communication device for nurses, overtime decreases by up to 10 hours. But it’s not all about the money saved, it’s also about better care for patients. If nurses can help to speedup the communication between nurses to providers to hospitalists, then patients can get their questions answered sooner, and leave happier.

Want to discover more ways TigerText can improve nurse’s throughput? Check out our guide, Communication Paths for Nurse Teams.