Bot-driven technology puts a “care coach” in the pocket of every patient in America
Opens door to auto-diagnoses, drug interaction alerts, medication reminders, billing questions, and appointment scheduling, all from a single secure messaging app
SANTA MONICA, Calif. (May 12, 2016) – TigerText, maker of TigerConnect, the healthcare industry’s leading secure communications platform, today announced the availability of HealthBot, an encrypted, custom-branded, HIPAA-compliant messaging application that can be embedded into a web page or mobile application to help automate a range of tasks, driving organizational efficiencies and lowering overall costs.
Ideal for healthcare organizations, insurance providers, and large pharmacy chains, HealthBot leverages the TigerConnect secure messaging platform, structured conversations, and natural language processing. The custom-branded application frees support representatives from wasting time on repetitive, routine information gathering so they can focus on more advanced tasks related to a patient’s needs. Through a simple chat window, patients can interact with HealthBot to schedule appointments, inquire about a drug’s side effects, or receive reminders to take their medication.
“With healthcare costs expected to rise a staggering 5.8% every year over the next decade, the industry is in dire need of solutions that can help lower costs and drive efficiencies,” said Itamar Kandel, President of TigerConnect. “Messenger bots offer huge upside for both patients and care providers by empowering millions of patients to permanently hang up the phone, and embrace a new path to instant answers.”
Adding further weight to the discussion, the Joint Commission (JCAHO) announced earlier this month a revision to its earlier ruling that now allows physician orders to be sent via an approved, secure messaging solution. By layering automated conversational interfaces on top of a platform that meets JCAHO’s stringent criteria, HealthBot drives efficiency and accuracy to a range of order-related requests, routing them directly to a physician’s smartphone for a more expedited approval. Patient orders can include prescription renewals, consults, or equipment requests.
Accelerating Care Delivery
With health support hotlines consistently reaching 30-minute hold times per call, countless hours are wasted every day by patients who simply want to schedule an appointment or get a fast answer to a health concern. For providers, HealthBot can help determine if a patient’s condition needs escalation to a nurse, physician, emergency room visit, or specialty practice. Patients can also send photos or videos of their condition to help with a virtual diagnosis. All messages are secure, encrypted, and HIPAA compliant so a patient’s private information remains protected.
A Big Solution for Pharmacies
According to the Washington Post, nearly 60% of all Americans now take some form of prescription drug with 15% now taking five or more drugs. HealthBot is especially useful for large pharmaceutical companies and retail drug chains looking to assist patients in ways that deliver a better experience for the patient while curbing an organization’s costs.
As an example, a patient could order a prescription refill directly through the chat application and instantly receive confirmation to pick up the prescription at 6 p.m. along with a map to their nearest pharmacy, all without ever placing a phone call. Bot-based functions can also include questions about specific drug interactions or common side effects.
Insurance Coverage, Pain-free
Navigating the complexities of an insurance plan can be hugely challenging for customers, particularly for newer ones brought on by the Affordable Care Act. Trying to understand which procedures are covered by an insurance plan and in what amount can take multiple calls and rounds of phone tag with the insurance provider. HealthBot solves this challenge by automating answers to common questions related to claims, coverage, or premiums.
Customers can also leverage HealthBot to determine the cost of a procedure and the associated billing code or get tips on maximizing their coverage benefits. They can also inquire about an outstanding balance or get clarification as to why a claim was denied. They can even inquire about supplemental coverage through Medicare or Medicaid or locate a list of eligible Primary Care Physicians (PCPs), again without making a single phone call.
Pricing & Availability
HealthBot is generally available today. TigerConnect provides developers with a suite of tools, documentation, and API access that makes it easy to embed the HealthBot into virtually any website or mobile application. For pricing or product demonstrations, please contact the TigerConnect business development organization at email@example.com. Additional resources are available at https://developer.tigertext.com/.
TigerText is the leader in secure, real-time messaging for the enterprise. TigerText’s encrypted messaging platform keeps communications safe, improves workflows, and complies with industry regulations. Developed to address the security needs, BYOD policies, and message restrictions in the enterprise, TigerText is committed to keeping mobile communications secure, private and impermanent. Rated by KLAS as the most widely adopted solution, more than 5,000 facilities and four of the top five largest for-profit health systems in the nation rely on TigerText to comply with HIPAA and replace unsecured SMS text messaging that leaves protected health and other confidential information at risk.
TigerConnect, the developer platform from TigerText, makes it easy for developers to embed HIPAA-compliant, ephemeral-based messaging into any mobile or web app. With TigerConnect, companies can leverage the same scalable infrastructure that powers TigerText’s 10 billion messages with 99.9% availability without the cost or hassle of building it from scratch. Current TigerConnect partners include Toronto-based EMR PointClickCare, Nuance, Salesforce, and Box.
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