Services

TigerText is with you every step of the way

Learn All the Ways TigerText Has Your Back

We work closely with your team to ensure your success. From reviewing data to sharing best practices, we customize TigerText to achieve your clinical collaboration goals. Our services include:

  • Solution Design

    At TigerText, we believe your path to success starts before the contract is signed. Our Solution Design experts work with you throughout the sales process to identify key requirements and map out the use cases and integrations you’ll need to maximize productivity. A few things we’ll do to help you hit the ground running:

    • Discovery process & workflow mapping
    • ROI/KPI measurement strategy
    • Governance structure
  • Implementation

    As a SaaS (software as a service) solution, getting started with TigerText is a straightforward, well-orchestrated process. Our project management experts work with you to establish roles and governance and integrate the messaging platform with your existing systems. With no hardware or servers to install, we can often have you up and running in a matter of days. Here’s how we do it:

    • Custom project plan
    • Onsite and/or remote training
    • User adoption resources
  • Client Development

    Your success is our success, and we continually work with you to make sure TigerText works for you. We’re data-obsessed, and we crunch the numbers to measure your team’s adoption and engagement, ensuring that you always make the most out of the platform. Here’s how we help you reach your goals:

    • Dedicated success manager
    • Communication workflow mapping
    • Governance & key metric tracking
  • Client Support

    Our support doesn’t stop after your installation is complete. Our Client Success Management team is available 24/7 to answer any questions or offer tips on how to maximize your ROI. This is what unparalleled support looks like:

    • 24/7 coverage, dedicated 1-800 number
    • Priority access to specialized technical support
    • In-app support for quick fixes on the go

Integrating TigerText With an EHR Platform

Kadlec Regional Medical Center is routinely at 90% or higher patient occupancy. With such a high volume of patients, Kadlec uses Epic’s EHR system to admit, discharge, and track health information. Kadlec’s staff needed a solution that could transmit data from their Epic EHR system and Infor Cloverleaf Integration Suite with ease. See how TigerText made it happen in this case study.

 

Make Your Team a Tiger Team:

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