Mobilizing care teams using TigerText has significantly reduced readmissions as a whole, but particularly among the ED super-utilizer population. The number of visits among these patients decreased 73 percent, while also reducing the utilization of CT scans and certain medications, all of which reduce costs and provide more effective care. Simultaneously, improved clinical communication among care teams combined with better care coordination helped Kennedy Health decrease congestive heart failure readmission rates by 22.2 percent and chronic pulmonary obstructive disease readmission rates by 8.8 percent.
In addition, centralizing case managers to one location and equipping them with TigerText helped them communicate more efficiently and effectively enterprise-wide. Kennedy Health was able to reallocate two of their 10 case managers to other campuses to conduct face-to-face interventions with patients.