Secure Business Texting

Secure Texting for Businesses

Secure business texting is a necessary practice in industries where regulations exist to protect the integrity of confidential information and personal data. The healthcare, financial and insurance industries each have their own legislation to comply with; and a service that provides secure texting for businesses can overcome many of the communication obstacles experienced by organizations that are compelled to adhere to industry privacy regulations.

These regulations were introduced due to the increased use of personal mobile devices in the workplace (laptops, Smart phones, PDAs etc) and due to changes in working practices – specifically in the healthcare industry, where more physicians are using their personal mobile devices to access patient health information during consultations and home visits. Secure texting services for business allow industry professionals – such as physicians – to access and receive confidential information without risking a breach of their industry regulations.

How Secure Texting Services for Business Work

Secure texting for businesses works by storing protected data in an encrypted format on a secure server. Specific end-user and administrative controls ensure that access to the data is kept secure – both at rest and in transit – with safeguards in place to recall and delete sensitive information that is transmitted to a personal mobile device which is subsequently lost or stolen, and to prevent unauthorized access when confidential data is transmitted over an open cell phone network or Wi-Fi hotspot.

In the secure texting process, a secure message is encrypted and stored on a protected server, with a link to the message being sent to the recipient. The recipient then uses a unique username and password to access the link to the message, and thereafter can read the message, send replies, and upload or download attachments. Secure texting services for business have the capability to communicate confidential data simultaneously to multiple parties across different platforms in order to enhance workflows without security concerns.

The Importance of Secure Business Texting Policies

Secure texting services for business have been specifically designed to be end-user friendly and simple for administrators to control. However, it is still important that secure business texting policies are developed in order that authorized users are aware of how and when they should use the service, and what they should do if their personal mobile devices are lost, stolen or otherwise disposed of.

In order to assist with the development of a secure business texting policy, we have compiled a white paper – “The Top Eight Secure Messaging Policy Best Practices” – which lists the most important components that should be included in a policy to ensure compliant secure texting for businesses, and which provides advice on how such a policy can be constructed to complement existing organizational policies or be integrated into an existing general policy.

The Benefits of Secure Texting for Businesses

Inasmuch as having to introduce policies for secure business texting may appear troublesome and unnecessary in certain circumstances, the penalties for failing to adhere to industry regulations can be substantial when a breach of personal information occurs. Furthermore, there are also significant benefits of secure texting for businesses in terms of increased efficiency and cost savings.

Case studies have shown that staff efficiency can be enhanced by secure business texting when:

  • Read receipts eliminate the need for follow-up calls and phone tag,
  • Multiple parties can collaborate on a project simultaneously and securely
  • Secure texting for businesses integrates with existing corporate directories to enable the streamlining of administrative processes and eliminate the need to look up phone numbers

Speak with TigerText about Secure Texting Services for Business

We invite you to download and read our “The Top Eight Secure Messaging Policy Best Practices”and review our case studies which show how the implementation of TigerText´s secure texting services for business has improved efficiency within a number of high-profile organizations.

TigerText is the leading provider of secure texting services for business and to date has assisted businesses and organizations with overcoming the challenges of complying with privacy and security legislation in more than 5,000 locations.

Please do not hesitate to contact us if you have any questions about secure business texting or would like to arrange a free demo of TigerText´s secure texting services for business to witness firsthand how TigerText overcomes all the communication obstacles experienced by organizations that are compelled to adhere to industry privacy regulations.