Secure Messaging for the Enterprise
If your business or organization communicates confidential client data, a secure enterprise text messaging tool can be the solution to issues concerning the exchange of sensitive information and accountability among your employees.
Text messaging has become an established means of communication within the workplace; however traditional SMS and instant messaging services have serious security limitations because the sender of a message has no control over the message once it has left their mobile device. Copies of text messages remain on cell phone providers´ servers, can be forwarded to anyone, and read by anyone if the sender’s mobile device – or the mobile device on which the message was received – is lost or stolen.
Many industries have federal or state privacy regulations that govern the communication of confidential client data, and secure texting solutions for enterprise can ensure that businesses and organizations comply with compliance standards when sending or receiving sensitive information by text.
How Secure Texting Solutions for the Enterprise Work
Secure texting solutions for enterprise work by creating private channels of communication between authorized users in an organization´s network. Authorized users gain access to encrypted client data via a secure texting application, and can communicate the data freely to other authorized users within the organization´s network without the risk of the information being compromised.
The secure texting application has a familiar text-like interface that any employee already using SMS or Instant Messaging will find easy to use. They also have controls in place to prevent confidential client data from being saved to the mobile device, copied and pasted or forwarded outside the organization´s network.
Further controls on a secure messaging platform – through which all activity is channeled – ensure compliance with industry privacy and security standards. The platform monitors usage of the secure enterprise text messaging tool, and time-stamps messages to help log all information sent or received.
The secure enterprise text messaging tool also includes features to ensure information is not stored or otherwise available for unauthorized users. These features include the facility to assign “message lifespans” to text messages – in order that they delete automatically after a pre-determined period of time – the ability to retract or delete text messages remotely, and remove authorized users from the system with a remote wipe functionality.
The Benefits of Enterprise Tools for Texting Securely
In addition to complying with federal or state privacy regulations – and allowing organizations to retain the speed and convenience of mobile technology in the workplace – enterprise tools for texting securely have numerous cost-saving and efficiency-enhancing benefits:
- Secure texting solutions for enterprise are compatible with all major mobile devices and work across all operating systems, allowing organizations to introduce BYOD environments while maintaining control over sensitive information.
- Furthermore, as enterprise tools for texting securely are cloud-based solutions, authorized users can access data and communicate with colleagues from anywhere in the world – a benefit which will be of great importance to organizations with operations in multiple locations.
- Delivery notifications and read receipts eliminate the need for follow-up messages via unsecure channels of communication and reduce the amount of time wasted playing phone tag – increasing the productivity of an organization´s workforce.
- Enterprise tools for texting securely also facilitate multi-party conversations, and groups of employees can engage in the same discussion thread, share documents securely, and receive notifications simultaneously – streamlining workflows and encouraging collaboration.
Secure texting solutions for enterprise have also been shown to accelerate communications within a business or organization. Studies have shown that employees consider text messages to be of greater urgency than any other form of electronic communication and will often respond to text messages much faster than communications received by (say) email.
Consequently, organizations that have implemented a secure enterprise text messaging tool – through which all confidential client data is communicated – have witnessed a significant improvement in the speed of communication and the accountability of communications within the workplace.
Developing a Secure Messaging Enterprise Policy
In order for a secure enterprise text messaging tool to work effectively, organizations must develop a secure messaging enterprise policy to direct employees on when and how to use secure texting solutions for enterprise.
Implementing a secure messaging enterprise policy allows employees to use their mobile devices while maintaining security through guidelines that monitor staff usage, security standards and best practices for integration with employee workflows.
In order to assist with the development of a secure messaging enterprise policy, we have compiled the “Top Eight Secure Messaging Policy Best Practices” – a white paper which you are invited to download and read, and which includes advice about:
- Staff usage of secure texting solutions for enterprise
- The transmission of secure information on secure enterprise text messaging tool
- The integration of a secure messaging enterprise policy with other company policies
Even with a secure messaging enterprise policy, organizations should make sure to regularly update their policies to parallel with technological advances and changes in work practices. Always make sure that your secure messaging enterprise policy reflects the key benefits and security concerns for your facility.
Speak with TigerText about a Secure Enterprise Text Messaging Tool
TigerText is the leading provider of enterprise tools for texting securely. Our secure texting solution for the enterprise allows businesses and organizations to create a private and secure mobile messaging network via their employees’ smartphones and other mobile devices.
The speed, compatibility, and ease of TigerText´s secure enterprise text messaging tool increases workflow and employee satisfaction. It is compliant with industry security and privacy requirements and replaces unsecured SMS, which leaves confidential data at risk of being compromised.
However, the implementation of a secure enterprise text messaging tool is only part of the process of complying with industry security and privacy requirements, and organizations still have the responsibility to develop and implement a secure messaging enterprise policy to inform employees on the appropriate use of enterprise tools for texting securely and the sanctions that would exist if their mis-use of the solution was to result in a breach of confidential client data.
Therefore, we recommend downloading our “Top 8 Secure Messaging Policy Best Practices” to find out how to support the implementation of a secure enterprise text messaging tool. If you have any questions about secure texting solutions for enterprise or what should be included in a secure messaging enterprise policy, please do not hesitate to contact us.