Supported Devices & System Requirements

LAST UPDATED: May 4th, 2017

TigerText works on both iOS and Android smartphones and tablets as well as popular web browsers. Compatible devices include iPhone, iPad, iPod Touch, and various Android devices. Below you will find a list of devices that are compatible with the TigerText application as well as the minimum system requirements for each OS.

TigerText Mobile App Requirements

iOS (Apple)

TigerText only fully supports the two latest available versions of iOS for Apple devices (iOS 9 and 10 as of the posted date at top).
Supported devices include:

  • iPad 2, 3, 4
  • iPad Air 1, 2
  • iPad Pro
  • iPad Mini
  • iPad Mini 2, 3, 4 (with Retina display)
  • iPhone 4S and newer
  • iPod Touch 5th & 6th Generation
  • Apple Watch (watchOS 1, 2 & 3)

Android

Minimum operating system (OS)
  • Android 4.03 (ICS) – 4.7.100 and above
  • Android 2.3 – 4.0.2 – 4.6.896 and below
Supported devices include, but are not limited to:
  • Samsung Galaxy S2 and newer
  • Motorola Droid Razr
  • Motorola X
  • HTC One
  • LG Nexus 5
Tablets (Android)
  • Nexus 7 tablet
  • Galaxy Tab
Supported Web Browsers
  • Internet Explorer | PC – IE 11 only
  • Google Chrome | PC/Mac – Chrome 5 and above
  • Firefox | PC – 3.x and above / Mac – 4
  • Safari | Mac – 6, 7, 8, 9

TigerText Desktop App Requirements

The Desktop App is nearly identical to the Web Console in function, but provides additional features like notifications, icon badges, etc., and is more secure given there is no need to use a web browser. Additionally, for those users that wish to have priority messaging with TigerText, using the Desktop App allows for uncluttered access to TigerText in a standalone app.

Desktop App for Windows

  • XP (32-bit only, 64-bit Desktop App version not supported)
  • Vista (32/64-bit)
  • Windows 7 (32/64-bit)
  • Windows 8/8.1 (32/64-bit)
  • Windows 10 (32/64-bit)
  • MSI (Server Installation – 32-bit only)
    • Supported Installs –  Windows Vista, 7, 8, 8.1, 10

NOTE: Microsoft .NET Framework 4 is required to install and use the Desktop App.

Desktop App for Mac

  • OS X 10.8 (Mountain Lion) and newer

To download the TigerText Desktop Application to your Windows or Mac, Click Here.

System Requirements

To ensure the integrity of TigerText message delivery, please implement the system requirements shown below.

AMAZON CDN

TigerText runs on the Amazon Web Services (AWS) elastic cloud infrastructure. Due to the nature of elastic scaling in response to dynamic throughput needs, the TigerText server application may communicate from any number of IP addresses. Clients with network firewalls in place must proactively allow communications to this range of IP addresses. As of September 29, 2015, there are over 10 million public IP addresses contained within the AWS infrastructure. For this reason, TigerText strongly discourages the use of an OSI Layer 3 (network) firewall to restrict access via whitelisted IP addresses, as this may unnecessarily open the customer systems to a wider attack surface. Rather, we encourage the use of OSI Layer 7 (application) firewall rules to restrict access and only allow HTTPS traffic to the *.tigertext.com and *.tigertext.me domains.

Should a customer decide to use OSI Layer 3 firewalls, the list of current AWS IP addresses may be consumed in JSON format from Amazon at the following URI: https://ip-ranges.amazonaws.com/ip-ranges.json. However, the customer accepts the risk inherent in whitelisting large ranges of IP addresses that may not be used for TigerText communications at the time. See https://aws.amazon.com/blogs/aws/aws-ip-ranges-json for more information.

Proxy or Firewall

Ensure that the following sites are not blocked:
NOTE: Append both ‘http://’ or ‘https:// to properly whitelist the below URLs.

  • home.tigertext.com
  • tigertext.me
  • conductor-pro.prod.xmpp.tigertext.me
  • consumer.xmpp.prod.tigertext.me
  • api.tigertext.me
  • *.tigertext.com
  • *.tigertext.me
  • pro.xmpp.prod.tigertext.me
  • apps.tigertext.com
  • emoji.tigertext.com
  • home-static.tigertext.com
  • static.pro.tigertext.com
  • static.tigertext.me
  • downloads.tigertext.com
  • cloudfront.net
  • js-agent.newrelic.com/nr-632.min.js
  • d18oyzjkq5093g.cloudfront.net
  • d1f4fq8liyy2mh.cloudfront.net
  • d1n6bomzxlt9xn.cloudfront.net
  • d2a6up9hz9hc15.cloudfront.net
  • d2m335zx52nkox.cloudfront.net
  • d39nw181ku6z1f.cloudfront.net
  • d3d6jyo6gzwv72.cloudfront.net
  • d3esetsizlowju.cloudfront.net
  • d3jad50r2eiw1v.cloudfront.net
  • d3of415xxm1b8s.cloudfront.net
  • d4ksvvza57hut.cloudfront.net
  • db5362zp12d6h.cloudfront.net
  • de2e3xp7wj92c.cloudfront.net
  • dl1rfwjhc19f8.cloudfront.net
  • dm87ph8etk6o5.cloudfront.net
  • doypq9et62aku.cloudfront.net
  • www.google-analytics.com
  • www.google.com
  • sendgrid.net
  • api.mixpanel.com
  • bam.nr-data.net
  • stats.g.doubleclick.net
  • v4-web-static.s3.amazonaws.com

White Listing

TigerText Service

The following IP addresses and ports must be allowed for outgoing (egress) traffic from your network:
Include Port: 443

23.21.125.94 23.21.122.232  54.208.189.22
54.208.129.17 54.208.152.37  34.192.87.231
54.209.100.167 54.209.103.170  34.192.97.131
34.192.99.60
52.201.174.237
 52.202.106.40
52.87.111.234 54.208.156.136  54.210.107.50
52.8.55.232 52.8.75.252  52.8.103.227
52.8.175.5 52.9.51.63 52.9.73.13
52.9.96.246
52.9.133.156
52.9.188.15
52.9.196.218  198.21.6.140  74.63.202.10

Email White-Listing

Please ensure the following email address is whitelisted to ensure proper delivery of TigerText communications:

  • *@*.tigertext.me
  • sendgrid.net

Here are the aliases and reply-to email addresses for TigerText emails:

  • messages-noreply@bounce.tigertext.me
  • messages@tigertext.me
  • notification@tigertext.com
  • password-help@tigertext.com

For LDAP Authentication Only

The following IP address and port must be allowed for users with LDAP Authentication:
50.17.251.146 Ports: IIS – 443
54.208.83.219 LDAPS – 636

Push Notifications (iOS and Android)

Please reference the following websites to enable and utilize Push Notifications over Wi-Fi connections for iOS and Android devices:

iOS Push Notifications

  • http://support.apple.com/kb/TS4264

Android Push Notification

  • http://developer.android.com/google/gcm/gcm.html
Note: If your organization has a firewall that restricts the traffic to or from the Internet, you need to configure it to allow connectivity with GCM. The ports to open are: 5228, 5229, and 5230. GCM typically only uses 5228, but it sometimes uses 5229 and 5230. GCM doesn’t provide specific IPs, so you should allow your server to accept incoming connections from all IP addresses contained in the IP blocks listed in Google’s ASN of 15169.
WiFi Setup
  • Access Control – Users must have access to a TigerText approved Wi-Fi network that does not require re-authentication.
  • Mobile Wi-Fi Setup – All users must turn off “Ask to Join Networks” on their mobile devices.
  • Bypass – TigerText does not currently support the use of HTTP Proxies or Content Filters. Traffic to the TigerText HTTPS and XMPP service ports must bypass HTTP Proxies and Content Filters.

Desktop Portal Access

General Browser Setting

  • Enable cookies
For Internet Explorer (Settings [gear icon] » Internet options » Advanced Tab)
  • Check “Use HTTP 1.1” (under HTTP 1.1 Settings)
  • Check “Enable native XMLHTTP support” (under Security)

Archiving (CLIENT-HOSTED ONLY)

Note: This is only applicable to those who have opted for Client-Hosted archiving. This does not apply to TigerText Hosted Archiving.

  • TLS must be enabled
  • Port 587 must be open
  • White-list the following:
    • 54.208.189.22 (MTA Server IP address).
    • ttarchiver@tigermpn.com (all archive messages will originate from this email
      address)
  • Rate Limits/Rate Control
    • Email Security Gateways with strict mail flow settings may result in throttling of the TigerText MTA. This is
      common with organizations that generate large message volume. To ensure that you are able to receive all archived messages in a timely manner, remove any rate-limiting applied to TigerText Archiving messages.

Questions

For further questions, please contact your Implementation Specialist or email prosupport@tigertext.com.