Supported Devices & System Requirements
LAST UPDATED: May 4th, 2017
TigerText works on both iOS and Android smartphones and tablets as well as popular web browsers. Compatible devices include iPhone, iPad, iPod Touch, and various Android devices. Below you will find a list of devices that are compatible with the TigerText application as well as the minimum system requirements for each OS.
TigerText Mobile App Requirements
TigerText only fully supports the two latest available versions of iOS for Apple devices (iOS 9 and 10 as of the posted date at top).
Supported devices include:
- iPad 2, 3, 4
- iPad Air 1, 2
- iPad Pro
- iPad Mini
- iPad Mini 2, 3, 4 (with Retina display)
- iPhone 4S and newer
- iPod Touch 5th & 6th Generation
- Apple Watch (watchOS 1, 2 & 3)
- Android 4.03 (ICS) – 4.7.100 and above
- Android 2.3 – 4.0.2 – 4.6.896 and below
- Samsung Galaxy S2 and newer
- Motorola Droid Razr
- Motorola X
- HTC One
- LG Nexus 5
- Nexus 7 tablet
- Galaxy Tab
- Internet Explorer | PC – IE 11 only
- Google Chrome | PC/Mac – Chrome 5 and above
- Firefox | PC – 3.x and above / Mac – 4
- Safari | Mac – 6, 7, 8, 9
TigerText Desktop App Requirements
The Desktop App is nearly identical to the Web Console in function, but provides additional features like notifications, icon badges, etc., and is more secure given there is no need to use a web browser. Additionally, for those users that wish to have priority messaging with TigerText, using the Desktop App allows for uncluttered access to TigerText in a standalone app.
Desktop App for Windows
- XP (32-bit only, 64-bit Desktop App version not supported)
- Vista (32/64-bit)
- Windows 7 (32/64-bit)
- Windows 8/8.1 (32/64-bit)
- Windows 10 (32/64-bit)
- MSI (Server Installation – 32-bit only)
- Supported Installs – Windows Vista, 7, 8, 8.1, 10
NOTE: Microsoft .NET Framework 4 is required to install and use the Desktop App.
Desktop App for Mac
- OS X 10.8 (Mountain Lion) and newer
To download the TigerText Desktop Application to your Windows or Mac, Click Here.
TigerText runs on the Amazon Web Services (AWS) elastic cloud infrastructure. Due to the nature of elastic scaling in response to dynamic throughput needs, the TigerText server application may communicate from any number of IP addresses. Clients with network firewalls in place must proactively allow communications to this range of IP addresses. As of September 29, 2015, there are over 10 million public IP addresses contained within the AWS infrastructure. For this reason, TigerText strongly discourages the use of an OSI Layer 3 (network) firewall to restrict access via whitelisted IP addresses, as this may unnecessarily open the customer systems to a wider attack surface. Rather, we encourage the use of OSI Layer 7 (application) firewall rules to restrict access and only allow HTTPS traffic to the *.tigertext.com and *.tigertext.me domains.
Proxy or Firewall
Ensure that the following sites are not blocked:
NOTE: Append both ‘http://’ or ‘https:// to properly whitelist the below URLs.
The following IP addresses and ports must be allowed for outgoing (egress) traffic from your network:
Include Port: 443
Please ensure the following email address is whitelisted to ensure proper delivery of TigerText communications:
Here are the aliases and reply-to email addresses for TigerText emails:
For LDAP Authentication Only
|126.96.36.199||Ports: IIS – 443|
|188.8.131.52||LDAPS – 636|
Push Notifications (iOS and Android)
iOS Push Notifications
Android Push Notification
- Access Control – Users must have access to a TigerText approved Wi-Fi network that does not require re-authentication.
- Mobile Wi-Fi Setup – All users must turn off “Ask to Join Networks” on their mobile devices.
- Bypass – TigerText does not currently support the use of HTTP Proxies or Content Filters. Traffic to the TigerText HTTPS and XMPP service ports must bypass HTTP Proxies and Content Filters.
Desktop Portal Access
General Browser Setting
- Enable cookies
- Check “Use HTTP 1.1” (under HTTP 1.1 Settings)
- Check “Enable native XMLHTTP support” (under Security)
Archiving (CLIENT-HOSTED ONLY)
Note: This is only applicable to those who have opted for Client-Hosted archiving. This does not apply to TigerText Hosted Archiving.
- TLS must be enabled
- Port 587 must be open
For further questions, please contact your Implementation Specialist or email firstname.lastname@example.org.